Managed Offices for Contact Centres

A Contact Centre Outsourcing option that mitigates risk, delivers cost certainty, presents flexibility and allows you to focus on your core activity.

Portal offer outsourced contact centre operators and organisations running their own contact centres the unrivalled ability to align property and workspace to their business need. Portal have extensive experience in delivering tailored property, workspace, technology and FM solutions for call centre operations, with clients including E.ON, SKY, Hastings Direct, Vanquis, Webhelp and RBS.

The risk mitigation, operational assurance, flexibility and cost certainty Of Portal’s MOS are combined with Portal’s capability to deliver a solution that delivers considerable strategic and operational benefits.

View ‘What is Managed Office Solutions & Mitigation of Risk for Contact Centres?’

Portal’s consultative approach combined with our specialist contact centre knowledge and fit out expertise delivers an environment that is designed to effectively support staff and operations and reflect brand culture. We also ensure all environments meet the appropriate regulatory requirements.

During the Discovery Process and at no obligation to the client we engage with stakeholders and present detailed workspace plans using contact centre environment experts. As a core Portal competency your contact centre workspace fit out is delivered cost effectively and adds tangible value.

Portal’s vast contact centre experience enables us to effectively scope, support and implement technologies; with strong relationships with the leading brands.

Portal can provide IT and Telephony hardware selection, acquisition and licence management, encompassed into the operating cost, mitigating significant Capital Expenditure requirements. Portal can also eliminate technological obsolescence by factoring technology upgrades into the agreement.

Support can also be encompassed into the solution providing a tailored level of on-site or remote care.

Portal’s Managed Office solution enables our clients to cost effectively meet fluctuations in space requirements, for example during training or ramp up periods.  Portal’s capability to provide flexible workspace solutions at a location of the client’s choice is also complimented by our Portfolio sites (link to portfolio sites) that offer business ready accommodation at locations with a proven labour pool. Flexible contact centre workspaces provide your organisation with the ability to adapt to market requirements more effectively than alternative property solution.

Hastings Direct Case Study

Hastings Direct is one of the UK fastest growing insurance companies. Due to this impressive growth the company needed a property in Leicester to accommodate a new customer service operation…