Portal Managed Offices UK

Portal provides Occupier Solutions that are proven to be cost effective.

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John Gotley

John co-founded Portal to provide a unique solution to infrastructure capacity problems. Frustrated with the inherent shortcomings of existing in-house and outsourced models, John has been instrumental in launching Portal’s Managed Office Solutions business model in the UK.

From his international experience with Sitel, he has led Portal to its No.1 position in this market. The Company has experienced continual growth and now operates over 280,000 sq ft of Managed Offices around the UK. Portal are increasingly acknowledged by leading corporations as  a provider of cost effective workspace solutions for businesses seeking to align their property strategy with the dynamic needs of their business.

HP Enterprise Services: Sherwood Park, Nottingham

Overview

In 2013 Hewlett Packard partnered with Managed Office Solution provider Portal for the delivery of a business driven, tailored, fully managed office facility and data centre at Sherwood Park, Nottingham.

The 52,500 sq ft facility delivered by Portal comprises two floors of high quality office environment and the property provides a fit-out, FM and supporting services aligned to HP’s business requirements. Included in Portal’s provision is the management of a 5,000 sq.ft. Tier 3 Data Centre Environment.

Key Challenges

The site was built from a greenfield site to client occupation within 14 months of the initial meeting.

A 5,000 sq. ft. data centre was installed whilst the site was in live occupation.

A new independent IT & T distribution network was required over and beyond that of the existing infrastructure whilst ensuring the existing infrastructure remained functional for multi occupier requirements.

Significant enhancement of security installation in targeted areas to meet needs of a specific client.

Core Benefits

  • Allows the client to focus on their core activity. A qualified dedicated Facilities Manager provides a single point of contact for the entire facility and its operational infrastructure.
  • Portal’s Managed Office solution delivers unrivaled flexibility for HP to align the property with changing business requirements; allowing them to meet their customers’ needs effectively.
  • Released the client from associated upfront capital expenditure commitments.
  • Provides cost clarity throughout the contract and a ‘clean’ exit at term, enabling effective budgetary forecasting.

“At Portal we are dedicated to delivering a professionally managed facility that is cost effective, efficient, and mitigates our client’s risk. Our FM team adhere to stringent service level agreements and provide a single point of contact for the entire facility and its operational infrastructure. In addition, the solution provides cost certainty over contract term and enables the client to focus on their core activity”

Derek Clogg, Portal Managing Director

  • View of Car Park Outside HP Enterprise Nottingham Office Building
  • Man Walking on Veranda in HP Enterprise Nottingham Office Building
  • Dining Area at HP Enterprise Nottingham Office Building
  • Office Interior at HP Enterprise Nottingham Office Building
  • Entrance to HP Enterprise Nottingham Office Building

What Was Included In The Solution

The work space delivered to the client by Portal provides:

  • Open plan office space with a capacity for 550 workstations
  • Tier 3 10,000 sq ft Datacentre environment
  • Meeting and conference rooms
  • Breakout and relaxation areas
  • Secure working areas to meet HP’s contractual regulations
  • Security – automated barriers, internal security turnstiles, proximity access control, Internal and external CCTV, Internal PIRs, external red line beam
  • On site restaurant
HP Enterprise Nottingham Office Interior with Desks
Business Person Walking Down Staircase in HP Enterprise Nottingham Office

Portal’s on-site service provision comprises:

  • Qualified and accredited on site manager, providing a single point of contact for HP
  • Manages suppliers, health and safety and day to day running of the site
  • Provides regular performance reports to client based on agreed KPIs.
  • FM provision for the Office and Data Centre environment including:
    • Cleaning
    • Preventative and reactive maintenance
  • Reception services
  • On site catering
Breakout Area in HP Enterprise Nottingham Office Building
Meeting Room in HP Enterprise Nottingham Office Building
Entrance of HP Enterprise Nottingham Office Building

John Glennon

John has over 30 years’ experience as a finance professional, with over 20 years at Director level. He accumulated a broad range of budgetary and strategic planning skills within large multinationals such as BP and Cable & Wireless and has subsequently operated at board level within the house-building and property development sectors.

He was part of a successful MBO team in the 90’s and joined the Portal team in 2003. He has implemented strong financial controls throughout his career and manages a team overseeing the strategic finances of the business and controlling the project costings required to allow the Portal model to run smoothly.

Derek Clogg

Derek is a senior management professional with extensive background of in-house and outsourced TFM, Property & Project management, QHSE standards & accreditations and Data Centre Solutions. Having held operational FM roles in a variety of sectors leading and inspiring operational teams to deliver results with unprecedented attention to detail, he strives for continuous improvement and service excellence.

Derek has had significant exposure to complex programmes, delivering and operating corporate office, critical contact/data centres and retail built environments. He has expertise in other commercial areas such as insurance, purchasing, fleet, logistics. Derek has proven financial acumen with P & L balance sheet accountability, with an acute understanding of costs and controls impact to maximise ROI/margins.

Cannock Group

About The Cannock Group

Since 1991, finance and property development have been at the heart of the Cannock Group’s activities. Today the group specialises in an extensive range of solutions for investors, landowners and occupiers.

The group encompasses:

Cannock Developments

Together with associated development company Cannock SP (formerly Office Villages Ltd), comprises the principle finance and development arm of the group

Portal

Through which the group delivers fully managed, flexible accommodation solutions to the corporate sector which include all capital expenditure components within a fixed operational contract

Heyford

The group’s residential and commercial contracting arm that also develops high quality homes throughout the midlands.

The driving philosophy of the group is the basic understanding of a business’ needs and an occupier’s requirements. By thorough understanding of these simple principles, the group delivers consistent returns to investors.

Each company believes that no aspect of property is set in stone and there are always new ways of approaching each challenge. This means we are constantly responding to market requirements and adapting to provide innovative, pioneering and in many instances, unique solutions.

Expertise

Property Expertise

If property is not your business, why spend time, effort and resources sourcing and managing your business accommodation.

At Portal we have built a team of property and accommodation experts that have a proven track record of delivering superior property solutions to high profile blue chip organisations.

We believe that the provision of customised, managed property should be left to the experts; enabling you to do what you do best – managing your business.

Excellent Team

Our professionals have excellent communications skills and can operate at all levels within an organisation from board-level strategic discussions with the client’s senior management, to the daily management of the cleaning and service contractors.

All our on-site Facilities Managers are NEBOSH qualified and are members of the Institute of Workplace and Facilities Management (IWFM).

Quality Service

We also comply with European standards such as ISO 14001 Environmental (the international standard for Environmental Management Systems), ISO 9001 Quality and Management (the international standard for Quality Management Systems), and ISO 45001 (the international standard for Occupational Health & Safety Management System).

Registrations

Our Testament To High Quality Service

Portal delivers high quality managed offices with a demonstrable focus on quality provision and Health and Safety. The following registrations are a testament to this approach.

ISO Registrations

9001:2015 Quality

Awarded for a focus on continual improvement and implementation of quality management systems at Portal. Management reviews take place twice per year and Portal undertake internal audits and external audits.

You can verify the validity of our ISO certificate by entering our certificate number 223484 via this link: www.british-assessment.co.uk/verify

14001:2015 Environmental

Portal minimise the impact of business on the environment and have a robust environmental management system. Portal regularly review and audit this system in order to stay ahead of legal requirements and to reduce any environmental impact we may have.

You can verify the validity of our ISO certificate by entering our certificate number 223482 via this link: www.british-assessment.co.uk/verify

Health, Safety & FM Registrations

45001:2018

Portal has a very strong commitment to provide a safe place of work to all stakeholders, with a commitment to achieving zero major accidents and reducing minor accidents in the work place, Portal has a strong SHE culture from the MD through the organisation and works closely with all our partners including contractors and suppliers to ensure our SHE cultures enrich each organisation.

You can verify the validity of our ISO certificate by entering our certificate number 223483 via this link: www.british-assessment.co.uk/verify

All Operations Team members are required to achieve a recognised Health and Safety Qualification. Site Account Managers are required to be NEBOSH Qualified, Site Account Coordinators are required to be IOSH Managing Safely Qualified.  This gives weight to Portal’s safety culture and helps to ensure H&S is considered within everything we do.

Portal are registered with the British Safety Council.

Portal’s Operations Team are all AIWFM or MIWFM members, this is the Facilities management professional body.

Managed Offices for Landlords

Managed Offices Tailored to Landlords

For Landlords looking to dispose of commercial property nationwide, adopting Portal’s MOS provides a number of highly attractive benefits. Portal also undertake a Discovery process with the Landlord that creates a strategy based on a thorough understanding of stakeholder requirements. Portal’s extensive project management and property expertise provides a controlled process delivering a workspace and FM solution aligned to the landlords and tenants agreed timescale.

Benefits of Managed Offices for Landlords

Reduces Capex Requirements

Portal’s solution provides a tailored environment for occupiers, removing the need for the landlord to fund speculative fit out and strip out costs.

Compliments Existing Marketing Approaches

MOS can be provided as an alternative to tenants with traditional lease options and integrated into agent’s disposal strategy. If required, Portal at no cost to the landlord will undertake marketing campaigns, through multiple channels to a diverse range of leading organisations.

Provides A Knowledgeable Single Point Of Contact

This ensures delivery and maintenance of a high quality building environment. A Portal core competency is building management and maintenance.

Removes Barriers To Tenancy And Differentiates The Property

Portal’s solution provides a unique range of benefits to the occupier that can facilitate a deal being done.

Discovery Process For Landlords

Step 1
Discover & Define

  • Portal undertake a building viewing to do a preliminary inspection and understand the space.
  • Undertake in-depth discovery process to establish landlords key objectives and commercial requirements.
  • Portal define their marketing strategy to compliment landlord’s approach, creating an additional channel to market. Agreement reached between all stakeholders.
  • Portal implement targeted marketing plan at no cost to landlord.

Step 2
Design & Develop

  • Prospective tenants visit space
  • At no obligation Portal present detailed MOS solution to tenant as agreed with landlord that provides detailed fit out options, specification and scope of supply. This enables the landlord to offer an alternative to lease options that removes barriers to occupancy.
  • Portal negotiate with tenant in line with agreed landlord terms.

Step 3
Source & Deliver

Once heads of terms are agreed and contracts are signed Portal Provide:

  • Qualified, accredited project management with regular reporting to client
  • Supplier Management
  • Procurement
  • Value Engineering
  • Fit Out to specification in agreed timescale

Step 4
Manage & Dedicate

  • A tailored FM solution is managed by an exclusive, qualified on site manager. As well as managing the day to day running of the site they ensure a high standard of service delivery.
  • The property is run by property experts providing all knowledgeable single point of contact for the landlord.

How We've Helped Previous Landlords

An example of Portal’s capability to deliver from shell projects meeting the needs of all stakeholders can be viewed here:

“We can now focus on our own core business. This has resulted in a low risk and cost-effective property strategy and we’re really pleased with the services delivered to us.”

Director of Risk & Business Services at Hastings Direct, David Walker

Managed Offices for Commercial Property Agents

Managed Offices Tailored to Agents

Portal provides agents with the ability to more effectively align commercial property and workspace  with the needs of occupiers, reducing what can be prohibitive barriers to significant property deals been completed. It is a proven approach to property strategy that has been used by a prestigious customer portfolio and has demonstrable nationwide capability. Commercial Agents can use Portal to present a property, workspace and FM solution which delivers a compelling proposition.

Benefits of Managed Offices for Agents

Delivers a risk mitigating, cost certain, Capex free property solution with a range of unique benefits for occupiers (link to MOS benefits) and landlords (link to Portals MOS landlords) that can remove barriers to deals being completed.

Provides a lucrative fee structure.

Complement existing marketing strategies at no additional cost.

Differentiate their services by offering an alternative to leasehold and freehold solutions.

See How We Can Help You

Portal work with the agent to provide at no obligation, a detailed proposal for the client based on the property(s) stipulated. Mitigating internal resource requirements, it enables the Agent to present a detailed property, workspace and tailored FM solution, based on the Portal consultation process. This enables all parties to understand the specific benefits Managed Offices deliver and make an informed property decision.

To learn more on how Portal Managed Office Solutions can enhance your client offering please view our Binley Court brochure.

Managed Offices for Financial and Insurance Companies

Managed Offices for Finance & Insurance

A proven corporate property solution that mitigates Capex requirements, facilitates an informed property decision and transfers associated risk.

Property & Workspace Strategy

Portal’s Managed Offices is incorporated into leading organisations property and workspace strategy:
Utilised by a diverse range of corporations, the benefits of Portal’s Managed Office resonate particularly strongly with organisations within the financial and insurance markets. The ability to align property to business planning horizons and mitigate project management, property and ongoing service delivery risk is combined with the associated Capex requirements being removed; so business funds can be directed more effectively.

“What is absolutely essential is that companies look at their real estate strategy in the context of their business strategy. Commercial property is a big cost and a big commitment- it’s not just about the here and now it’s about asking where you will be in the next five to ten years.”

Howard Freeman, Baker Tilly. Extract from “Understanding the true cost of property”

“We reviewed a number of Managed Office suppliers but chose Portal who had experience of managing similar large, ‘from shell’ projects, offered cost-certainty across the contract and could deliver within our timeframes. Also the Portal team possessed similar values and an agile way of working that reflected how we do things at Hastings.”

David Walker, Director of Risk & Business Services at Hastings Direct

Portal’s workspace expertise also adds value by ensuring an optimised environment is delivered, effectively supporting staff, operations and reflecting corporate culture; factors that can all contribute towards the attraction and retention of staff, increase well- being and improve productivity.

Portal's Accreditations

Portal is a leading provider of managed workspaces that meet regulatory requirements.

Portal also ensure our supplied services meet all associated regulations, we have vast experience in supplying FCA compliant environments and have numerous accreditations including ISO 9001/ 14001 and 27001.

Leading Provider of Managed Offices

Portal can also provide property solutions that can effectively meet fluctuations in workspace requirements due to demand, training periods etc. Additionally, our project management experience and existing portfolio sites provide business ready sites in minimum lead times.

Financial and Insurance companies who have used Portal’s Managed Office Solutions have included, Barclays Bank, Green Flag Insurance, RBS/ Churchill, Provident Financial, Vanquis Bank and Hastings Direct.

“Portal delivered a fully operational contact centre that our staff could move straight into within 3 months of signing the contract”

Spokesperson, Barclays Bank.

How We've Helped Other Companies

Vanquis Bank Case Study

Vanquis have used Portal’s MOS since 2007. The initial provision of a 34,000 sq. ft. customer service facility was doubled in 2016 creating a campus environment that will support 560 workstations.

“We are bankers, not property experts. Portal, not only delivered the property but were motivated to manage risk out of the project. A win-win situation for both parties.”

Spokesperson, Vanquis

Portal Group - Managed Office Solutions Logo